Book Your Venue

Acceptable Use and Data Protection Policy

Effective date: 11 November 2026

This policy is part of the Book Your Venue Terms and Conditions. It applies to everyone who uses Book Your Venue: visitors, customers, venue owners and their managers. It says what you may and may not do with the information you see in the app, especially other people's personal data. Book Your Venue is run by Dwarkvyn Enterprise.

1. Why this matters

Venue owners see customers' names, phone numbers, addresses and ID proofs so that they can manage bookings. Customers see the phone numbers of venue owners and of the people who run services at the venue so that they can plan their event. This information is shared for one purpose only: the booking. Using it for anything else can harm people and can break the law.

2. Rules for everyone

You must not:

  • copy, download, scrape, export or collect phone numbers, emails, addresses, ID proofs, photos or other personal data from the app, by hand or with tools, beyond what you need for your own booking;
  • share, sell, rent or publish anyone's contact details or personal data taken from the app;
  • use contact details from the app for marketing, spam, bulk WhatsApp messages or calls that are not about the booking, or to harass, threaten, stalk or cheat anyone;
  • pretend to be someone else, make fake bookings or booking requests, or post fake or paid reviews;
  • take screenshots or recordings of other people's personal data to share them outside the app (the admin can block screenshots in the app);
  • try to get into accounts, data or parts of the app you are not allowed to use;
  • upload photos, videos, links or text that you do not have the right to share.

3. Extra rules for venue owners and managers

  • Use customers' personal data, including ID proofs, guest details and the contacts of their vendors, only to manage that customer's booking, bills and safety at your venue.
  • Do not add customers to marketing lists, or share their details with vendors, other businesses or anyone else, without the customer's clear consent.
  • Keep ID proof photos and numbers confidential. The app shows them only to staff with booking permission and deletes them automatically after the event. Do not keep separate copies.
  • Give manager access only to people who need it, and remove it when they leave. You are responsible for what your managers do in the app.
  • If you learn that customer data has been misused or leaked, tell us at once at [email protected].
  • You decide how your customers' booking data is used, so you are the Data Fiduciary for it and must follow the Digital Personal Data Protection Act, 2023 and its Rules as they apply to you.

4. Extra rules for customers

  • Use the phone numbers of the venue and of its service contacts only to plan and run your own event.
  • Add the contacts of your own vendors only with their permission, and only so that the venue can coordinate your event with them.
  • Send booking requests only when you really plan an event.

5. What happens if you break these rules

We may remove content, limit features, block screenshots, suspend or close your account, and keep the records needed for an investigation. Misusing personal data or the app can also lead to legal action against you, for example:

  • claims for compensation and penalties under the Information Technology Act, 2000, which covers, among other things, downloading, copying or extracting data without permission (Section 43), doing so dishonestly or fraudulently (Section 66) and disclosing personal information in breach of a lawful contract (Section 72A);
  • action under the Digital Personal Data Protection Act, 2023 and its Rules;
  • criminal complaints under the Bharatiya Nyaya Sanhita, 2023, for example for cheating, criminal intimidation or stalking.

We will cooperate with the police and courts when the law requires it.

6. Report misuse

If someone has misused your data or this app, use Account > Help & support > Report a problem, or contact our Grievance Officer as described in the Grievance Redressal Policy. Complaints are handled within the timelines given there.

7. Changes

We may update this policy. When a change is important, we will ask you to accept the new version in the app.

8. Contact

Dwarkvyn Enterprise
Email: [email protected]