Book Your Venue

Privacy Policy

Effective date: 15 November 2026

This policy explains what personal data Book Your Venue collects, why, who can see it, how long we keep it and what rights you have. Book Your Venue (https://bookyourvenue.dwarkvyn.com) is run by Dwarkvyn Enterprise ("we", "us"), https://dwarkvyn.com. We follow the Digital Personal Data Protection Act, 2023 (DPDP Act), the DPDP Rules, 2025 and the Information Technology Act, 2000 and its rules.

1. Who is responsible for your data

  • For your own account (name, email, phone, reviews, support requests), Dwarkvyn Enterprise is the Data Fiduciary.
  • When a venue owner or their manager enters a customer's booking details in the app, that venue owner decides why and how those details are used for the booking. The venue owner is the Data Fiduciary for that booking data and we process it on their behalf to run the service.

2. What we collect

  • Account details: your name, email address and phone number. If you sign in with Google, we receive your name and email from Google. Passwords are handled by Google Firebase Authentication; we never see or store them.
  • Booking details entered by venue staff: customer name, phone, email, address, event type and name, dates and time slots, number of guests, services, prices, discounts, taxes, payments received, UPI or bank reference (UTR) numbers, notes and special requests.
  • Venue owner details: business name, contact person, phone, email, address, GSTIN, SAC code, UPI ID, bank name, account number and IFSC (printed on invoices), invoice settings, plan and payment requests.
  • Venue listings: venue name, address, map link, photos, prices, timings, rules and amenities.
  • Reviews: your ratings, comments and the display name you choose.
  • Saved venues and booking requests: the venues you save, and the requests you send to a venue (dates, time slots, guests, event type, furniture and staff you ask for, note and your name, phone and email). While you fill a booking request, the venue also sees your name, mobile number and how far you have got, so it can call to help; you can turn this off in the form ("Let the venue help me") and it is then removed.
  • ID proof entered by venue staff for a booking: the type of ID, a masked number (for Aadhaar only the last 4 digits) and photos. Only the venue's staff with booking permission can see it, and it is deleted automatically after the event.
  • Your acceptance of our terms and policies, with the date.
  • Support and privacy requests: what you write to us and our replies.
  • Feedback you send from Help & support: your message, the screenshots you choose to add (including a picture of the screen when you use "shake to send feedback" and agree to send it), and, if you leave it on, the app version, phone model and Android version.
  • Plan payments by venue owners: the plan, amount, payment method and UPI app, UTR or reference number, payer name and date, and an optional payment screenshot. The screenshot is deleted once we have checked the payment.
  • In-app notifications about your bookings, payments and requests.
  • Technical data: Google Firebase processes technical data such as IP address, device and app version to sign you in, keep the service secure and prevent abuse. When you check for or download app updates, Google Play handles that under its own policy.
  • Settings kept only on your phone or, on the website, in your browser: language, appearance, app lock (your PIN is stored only as a scrambled code on the phone), your city and location for "near me", saved searches, recently viewed venues and the venues you save before signing in. The app and the website also keep a copy of the venue data they have shown, so pages open faster.

We do not show advertisements, we do not use advertising IDs and we do not sell personal data.

3. Why we use it

  • To create and secure your account and let you sign in.
  • To show venues, free dates and prices to the public.
  • To let venue owners and managers record bookings, payments, quotations, invoices and receipts.
  • To let customers see their bookings, bills and receipts, contact the venue and leave a review.
  • To send in-app and phone notifications about bookings, payments and replies.
  • To handle subscriptions of venue owners.
  • To answer support requests, complaints and privacy requests.
  • To prevent fraud and misuse and to meet legal duties, such as tax records and lawful requests from authorities.

We use your data on the basis of your consent, which you give when you create an account, or for legitimate uses allowed by section 7 of the DPDP Act, such as when you give us data for a specific purpose or when the law requires it.

4. Who can see it

  • The venue owner, and the managers they allow, can see the bookings made at their venues.
  • Customers can see only the bookings linked to their verified email address.
  • The public can see venue listings, whether slots are free, asked about (enquiry), on hold or booked (without any customer details), prices the owner chose to show, and reviews with the display name chosen by the reviewer.
  • Our service providers: Google LLC and its affiliates (Firebase Authentication and Cloud Firestore) store and process data for us under their data processing terms. We choose the Mumbai (asia-south1) region for the database where available. Some processing, such as sign-in, may happen outside India.
  • Cloudflare, Inc. hosts our website and stores and delivers the photos uploaded in the app (such as venue photos) on Cloudflare R2, under its data processing terms. It processes technical data such as IP address to deliver and protect the website and the photos, and counts website visits without cookies.
  • Apps you choose to open from Book Your Venue, such as WhatsApp, your phone dialler, email or a UPI app, receive the details you send through them under their own policies.
  • Government authorities, courts or law enforcement, when the law requires us to share.

5. Payments

Book Your Venue does not collect or process booking payments. When you pay with UPI, the payment happens inside your UPI app and goes directly to the venue owner. We do not store card numbers, UPI PINs or bank login details. Venue owners record payments in the app so that your bill stays up to date.

6. How long we keep it

  • Account data: while your account is active. When you ask to delete your account (Settings > Privacy & permissions > Delete account, or https://bookyourvenue.dwarkvyn.com/delete-account), it is set to be deleted after 15 days. If you sign in again within those 15 days you can keep it. After that we delete your profile, saved venues, notifications, support requests and feedback messages, and the login itself.
  • Booking, invoice and payment records: kept by the venue owner for as long as tax and accounting laws require (GST law generally requires 72 months). These records stay even if a customer deletes their account.
  • Reviews: until you ask us to remove them or your account is deleted.
  • Support complaints and privacy requests: until the matter is closed and for up to 3 years after that, so we can show how it was handled.
  • Security and technical logs: for at least the period Indian law requires.

7. Your rights

Under the DPDP Act you can:

  • get a summary of the personal data we hold about you and how we use it;
  • correct, complete or update your data;
  • ask us to erase your data, unless the law requires us to keep it;
  • withdraw your consent at any time (this does not affect processing done before);
  • nominate a person to use these rights if you die or become unable to act;
  • raise a complaint with us and, if you are not satisfied, with the Data Protection Board of India.

You can use most of these rights in the app under Account > My data and privacy: download your data, correct your profile, nominate a person or delete your account. You can also write to [email protected]. We reply as soon as possible and within 90 days at most.

8. Children

Book Your Venue is meant for people aged 18 or older. We do not knowingly collect personal data of children. If you believe a child has given us personal data, contact us and we will delete it.

9. Security

We protect data with encrypted connections, Google Firebase Authentication and database rules that limit each person to the data their role allows. Venue owners decide which managers can see what. No system is completely secure. If a personal data breach happens, we will inform affected people and the Data Protection Board of India as the law requires, and report cyber security incidents to CERT-In within the required time.

10. Changes to this policy

We may update this policy when the app or the law changes. We will show the new effective date here and tell you in the app about important changes.

11. Contact and Grievance Officer

Dwarkvyn Enterprise
Email: [email protected]

Website: https://bookyourvenue.dwarkvyn.com

Designation: Grievance Officer
Email: [email protected]