Book Your Venue

Terms and Conditions

Effective date: 12 November 2026

These terms apply when you use the Book Your Venue app and website (https://bookyourvenue.dwarkvyn.com). Book Your Venue is run by Dwarkvyn Enterprise ("we", "us"), https://dwarkvyn.com. By creating an account or using the app you agree to these terms, to our Privacy Policy and to our Acceptable Use and Data Protection Policy.

1. What Book Your Venue does

Book Your Venue helps venue owners (farm houses, banquet halls, party plots and similar places) show their free dates, prices, offers and videos, and manage bookings, bills, invoices, managers and reviews. Customers can see free dates, save venues, send booking requests, contact venues and follow their own bookings and bills.

A booking request is not a confirmed booking. The venue contacts you, and the booking is confirmed only when the venue confirms it in the app or in writing.

The booking contract for an event is between the customer and the venue owner. We are not a party to it. The venue owner is responsible for the venue, its services, prices, taxes, invoices, cancellations, refunds and security deposits.

2. Who can use it

  • You must be 18 or older and able to enter into a contract under Indian law.
  • Give correct details and keep them up to date.
  • Keep your password safe. You are responsible for what happens in your account. Tell us at once if you think someone else is using it.

3. Venue owners

  • An owner account is created by invitation from us. Owners need an active plan to add venues and take new bookings. Plans are available for 6 months, 1 year, 2 years, 3 years and 5 years at the prices shown in the app. Section 4A explains how plans work.
  • Listings must be accurate. Use only photos you own or have permission to use. Show prices and rules honestly.
  • Follow all laws that apply to your venue and events, including GST, local licences, fire and safety rules, noise limits and police permissions where needed.
  • Honour the bookings you confirm and issue proper bills and invoices.
  • You are the Data Fiduciary for your customers' booking data. Use it only to manage their bookings, keep it confidential and give your customers any notice the DPDP Act requires.
  • You are responsible for the managers you invite and for what they do in the app.
  • We may hide a listing until it is checked, ask for changes, or remove it if it breaks these terms or the law.

4A. Membership plans for venue owners

  • What each plan includes is shown in the app under Plans & billing and Compare plans: the price (including GST where it applies), the length, how many venues and managers, the price of an extra venue, and whether featured listing and priority support are included (only with the 3-year and 5-year plans).
  • You pay Dwarkvyn Enterprise by UPI (any UPI app, or by scanning our QR code), by bank transfer, by cheque or in cash against a signed receipt, then send us the payment details (UTR, cheque or receipt number, and a screenshot if you like) from the app. We check the payment against our bank statement and switch the plan on, usually within one working day. You get a notification and an invoice in the app.
  • Plans are paid in advance for the whole period and do not renew or charge you automatically. We remind you before your plan ends; you renew only if you choose to.
  • Upgrading to a longer plan starts the new plan the day we confirm your payment. The value of the unused days of your current plan (and of extra venues bought for it) is taken off the new price, and the bill shows this credit. Renewing, or choosing a shorter plan, starts when your current plan ends.
  • Extra venues can be added during a plan; they are charged only for the time left in the plan and renew with it.
  • You can cancel a plan in the app at any time. The plan keeps working until its end date and is not renewed. You can resume it before the end date. See the Cancellation and Refund Policy for refunds.
  • When a plan ends, your data, bookings and invoices stay safe; adding venues and new bookings need an active plan again.

4. Customers

  • Your booking is with the venue. Check the venue's quotation, bill, cancellation policy and rules before you pay.
  • Payments go directly to the venue, usually by UPI. When you tell the venue you have paid, add the correct amount and UTR number.
  • Reviews must be about your own experience at the venue and must be honest.

5. Prices and availability

Prices, "negotiable" labels and free dates are set by venue owners. A date shown as free can be booked by someone else before your booking is confirmed. The amount in your quotation or bill from the venue is the amount that applies.

6. Content you add

You keep ownership of the content you add, such as listings, photos and reviews. You allow us to store, show and adapt it inside Book Your Venue to run the service. You must not post content that:

  • belongs to someone else and you have no right to share;
  • is obscene, pornographic, harmful to children, invades someone's privacy, or insults or harasses anyone, including on the basis of gender, religion, caste or ethnicity;
  • is false or misleading, impersonates another person, or promotes unlawful activity;
  • contains viruses or harmful code;
  • threatens the unity, integrity, defence, security or sovereignty of India, friendly relations with other countries or public order.

We may remove such content and suspend accounts that post it, as required by the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021.

7. Things you must not do

  • Use the app for fraud, fake bookings, fake booking requests or fake reviews.
  • Copy or collect data from the app with bots or scrapers.
  • Share, sell or misuse anyone's phone number, address, ID proof or other personal data seen in the app, or use it for anything other than the booking it was shared for.
  • Try to break into accounts or systems, or interfere with the app.
  • Use another person's account without permission.

The Acceptable Use and Data Protection Policy in the app explains these rules in more detail and what can happen if you break them.

8. Our content

The Book Your Venue name, logo, design and software belong to Dwarkvyn Enterprise. The app uses the Anek font (SIL Open Font Licence) and Phosphor icons (MIT Licence).

9. Service availability

We work to keep the app available and the data accurate, but we provide it "as is". Free dates, prices and listings depend on what venue owners enter. Internet or service provider problems can delay updates and notifications.

10. Liability

To the extent the law allows, we are not liable for events held at venues, for disputes between customers and venue owners, or for indirect losses. For venue owners, our total liability for any claim is limited to the plan fees you paid us in the 12 months before the claim. Nothing in these terms limits rights that you have under the Consumer Protection Act, 2019 and cannot be waived.

Venue owners agree to compensate us for claims that arise from their listings, venues, events or breach of these terms.

11. Suspension and closing accounts

You can delete your account in the app (Settings > Privacy & permissions > Delete account) or ask on our website (https://bookyourvenue.dwarkvyn.com/delete-account). We confirm the request with you, and the account is deleted 15 days later; if you sign in again within those 15 days you can choose to keep it. The Privacy Policy explains what is deleted and what the law requires us to keep. We may suspend or close an account that breaks these terms or the law, or when a plan has ended. Venue owners can ask for a copy of their business records before closing.

12. Complaints

See our Grievance Redressal Policy in the app for how to complain, our timelines and how to appeal.

13. Law and courts

These terms are governed by the laws of India. Courts at the place of our registered office have jurisdiction, without affecting your right to approach a consumer commission.

14. Changes

We may update these terms. We will show the new effective date here and tell you in the app about important changes. If you keep using the app after the change, the new terms apply.

15. Contact

Dwarkvyn Enterprise
Email: [email protected]
Website: https://bookyourvenue.dwarkvyn.com
Company website: https://dwarkvyn.com