Book Your Venue

Cancellation and Refund Policy

Effective date: 12 November 2026

1. Venue bookings

Book Your Venue does not collect booking payments. Customers pay the venue owner directly, usually by UPI, cash or bank transfer.

  • Each venue owner sets their own cancellation and refund rules. You can see them on the venue's quotation and invoice. Ask the venue before you pay if anything is unclear.
  • Refunds for a cancelled booking are paid by the venue owner, to the same payment method or as agreed with you. The venue records the refund in the app, so your bill shows it.
  • Security deposits are returned by the venue owner after the event, less any deductions allowed by the venue's rules, such as damage. The deposit held is shown on your bill.
  • If a venue does not honour its own policy, report it in the app under Account > Help & support > Report a problem, category Payment. We will contact the venue and help where we can.

2. Plans for venue owners

Venue owners pay plan fees to Dwarkvyn Enterprise by UPI, bank transfer, cheque or cash (against a signed receipt) and send the payment details from the app.

  • If we can't match a payment you sent (wrong UTR, or no money received), we send the request back with the reason, and nothing is charged.
  • Cancelling a plan stops it from renewing: it keeps working till its end date.
  • If we cannot activate your plan within 7 days of a payment we have verified, we refund the full amount.
  • If you pay twice by mistake, we refund the extra payment within 7 working days of confirming it.
  • Once a plan is active, fees for the unused period are not refunded, unless the law requires it or we close your account without a valid reason.
  • Refunds go back to the account the payment came from.

3. How to ask for a refund

Use Help & support > Report a problem in the app (category Payment), or write to [email protected] with your booking or plan details and the UTR number. We acknowledge your request within 24 hours.

4. Contact

Dwarkvyn Enterprise
Email: [email protected]
Website: https://bookyourvenue.dwarkvyn.com