Book Your Venue

Grievance Redressal Policy

Effective date: 10 November 2026

This policy explains how to raise a complaint about Book Your Venue, including complaints about listings, reviews, bookings, payments, your account or your personal data. It follows the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, the Consumer Protection (E-Commerce) Rules, 2020 and the Digital Personal Data Protection Act, 2023.

1. Grievance Officer

Designation: Grievance Officer
Email: [email protected]
Company: Dwarkvyn Enterprise

2. How to complain

  • In the app: Account > Help & support > Report a problem. You can follow the status and our reply under My reports.
  • By email to [email protected].

Please include your name, the email you use in the app, the booking number or venue name if there is one, what happened and what you would like us to do. For a listing or review, tell us which one and why it should be removed.

3. Our timelines

  • We acknowledge every complaint within 24 hours.
  • We resolve complaints within 15 days of receiving them.
  • Requests to remove a listing, photo or review that is unlawful, invades privacy, impersonates someone or harms a child are acted on within 72 hours.
  • Content showing a person's private areas, nudity, sexual acts or morphed images of a person is removed or disabled within 24 hours of the complaint.
  • Requests about your personal data rights are answered as soon as possible and within 90 days at most.

We tell you what we decided and why.

4. If you are not satisfied

  • You can appeal our Grievance Officer's decision to the Grievance Appellate Committee set up by the Government of India at gac.gov.in within 30 days of receiving our decision.
  • For consumer complaints you can contact the National Consumer Helpline on 1915 or at consumerhelpline.gov.in, or approach a consumer commission.
  • For complaints about your personal data, you can approach the Data Protection Board of India after using our process.
  • You can also approach a court at any time.

5. Contact

Dwarkvyn Enterprise
Email: [email protected]